Q. What are the holidays that will affect my pick-up?
A. Recycling Works will be closed for the following holidays during 2021:
New Year’s Day- Friday, January 1st, 2021
Memorial Day- Monday, May 31st, 2021
Independence Day- Monday, July 5th, 2021
Thanksgiving Day- Thursday, November 25th, 2021
Christmas Day- Friday, December 24th, 2021
Our office may also be closed for a few days around the above holidays based on our drivers’ schedules. We will do our best to accommodate for missed holiday pick-ups. If you are a curbside customer, please check your email or visit our News & Updates page for advance updates.
Q. When is my pick-up day?
A. Click here and input your address to find your monthly glass pick-up day.
Compost is picked up EVERY Friday.
Q. What can/cannot go into my glass and compost bins?
A. Click here for more information on what can/cannot go in each bin and why.
Q. What time does my bin have to be outside on pick-up day?
A. Please make sure glass and/or compost bins are outside by 7am on your pick-up day. Our driver works an day starting at 7am, so please do not worry if your bin is still full until mid/late-afternoon.
Q. How do I upgrade/downgrade my service?
A. For all service changes, call us at (406)-215-4650 or email email@example.com. If you can’t reach us by phone or email, please leave a voicemail with your name and request and we will respond promptly to confirm the change.
Q. Can I pay online? How do I adjust my billing?
A. If you are signed up for quarterly invoicing, you will receive a bill to your email every 3 months, on February 1st, May 1st, August 1st, and November 1st. You can then pay by credit card, ACH, or by mailing a check to “Recycling Works” at 202 Brooks St, Missoula, MT 59801.
For customers enrolled in auto-billing, please let us know by phone or email if you would like to make any changes or updates to your account.
Q. Can I drop glass off if I miss my pick-up day?
A. Yes — if you are a current customer, we offer a drop-off location for you to use on a one-time basis. Please let us know by phone or email if you need to utilize this option.
Q. Can I put out extra glass on my pick-up day?
A. For your first scheduled pick-up, you can leave out any and glass you have saved up and we’ll collect it free of charge.
After your first pick-up, extra glass can still be left out by your bin but you’ll be charged $.50 per extra gallon
Q. My bin is missing. How do I get a replacement?
A. Please call (406)-215-4650 or email firstname.lastname@example.org to schedule a bin replacement. The first replacement bin is free, but any subsequent replacements will result in a charge of $9 or $19 to your account, depending on bin size.
If you live in a high foot-traffic area, we can work with you to make adjustments and avoid those pesky bin-thieves.
Q. Does Recycling Works have a glass drop-off location?
A. Unfortunately, we cannot accept drop-offs at our facility due to contamination and safety concerns. If you live in Missoula, consider subscribing to our curbside glass recycling service. If you live outside Missoula, check our Events & Updates page to find out the time and location of our next drop-off event.